WARRANTY
Tuuci® constructs its shade structures with the finest marine grade materials available. We test our products in extreme weather environments to ensure stability, durability and years of worry-free service. In addition, Tuuaci personnel carefully follow specific quality control procedures and inspect each product to ensure freedom from any type of manufacturing defect. Our goal is to produce shade platforms that will exceed your expectations and provide a shade experience like no other in the world. The limited warranty protection detailed below covers manufacturing defects only.
15-YEAR WARRANTY
Ocean Master M1™, Ocean Master MAX™, and Ocean Master MEGA MAX™ Premium Parasols
15-years
- Entire frame structure, including mast, hubs, struts, brackets and hardware
5-years
- Frame finishes, including powder coat and Tuuci’s exclusive Aluma-Teak Plantation
- Ocean Master Nautical Teak structure
- Manual lift systems and related components, including gear boxes and worm drives
1-year
- Electrical components, including LED lighting, heaters and automation components
15-YEAR WARRANTY
Solanox™ Premium Aluminum Framed Cabanas
15-years
- Entire frame structure, including trellis walls, trellis roof, beams, columns and bench supports
5-years
- Frame finishes, including powder coat and Tuuci’s exclusive Aluma-Teak Plantation
- Louvered Roof mechanical components
1-year
- Electrical components, including LED lighting, heaters and automation components
15-YEAR WARRANTY
G-Plate, In-Ground, Aluma-Crete, Aluma-Crete Cube Shade Anchors
15-years
- Stainless steel stems, flush mounts, security mounts, bottom plates, frames
- Galvanized steel plates
5-years
- Stainless steel hardware (hitch pins, bolts, star knob)
- Beauty covers, concrete pavers, filled concrete
- Finishes, including powder coat and Tuuci’s exclusive Aluma-Teak
5-YEAR WARRANTY
Bay Master™, Bay Master MAX™ and Vineyard™ Essential Parasols
5-years
- Entire frame structure, including mast, hubs, canopy ribs and hardware
- Frame finishes, including powder coat finishes
1-year
- Electrical components, including LED lighting
5-YEAR WARRANTY
Atlantis™, Grand Pacific™ and St Tropez™ Cabanas; Mercury™, Essential Aluminum Framed Cabanas, Lounges and Sculptures, Crescent™ and Wave™ stand; Stingray™ Shade Sculpture; Urban Garden Planters
5-years
- Entire frame structure, including trellis walls, trellis roof, beams and columns.
- Frame finishes, including powder coat and Tuuci’s exclusive Aluma-Teak
10-year
- Tuuci high performance textile marine grade fabric
1-year
FABRICS, THREAD & SEWING
Tuuci recommends only the finest outdoor fabrics and thread available
Please refer to the warranty granted by the manufacturer of the specific fabric you specified. In general, the manufacturer warranties replace fabric only if and when the fabric loses its color or strength from UV degradation and if mildew occurs, within the warranty period. Users must properly maintain fabrics for the warranty to be effective. Note: proper maintenance includes cleaning of fabric regularly. These warranties do not cover damage from contact with foreign objects, wind-driven abrasions, misuse or abuse (rips, burns, tears and holes).
With intensive usage of the products in a hostile environment (seaside and indoor pool use), we advise that you regularly rinse the fabric of the parasol using fresh water in order to prevent the build-up of salt and chloride residues.
If any Tuuci high performance textile fabric is rendered unserviceable by loss of color or strength caused by UV degradation, mildew, rot or atmospheric chemicals, Tuuci will work with the manufacturer to assist you with your warranty claim. Labor charges will apply to the cutting and sewing of any fabric replaced under warranty.
DETAILS
Warranty Terms & Conditions
FORCES OF NATURE
Although all Tuuci marine grade shade equipment is rigorously tested to withstand incredible forces of nature, Tuuci does not recommend or warranty the deployment or use of any collapsible shade equipment in wind conditions which exceed 25 MPH (45 MPH for the MAX F-1 and Ocean Master MEGA MAX; Tuuci Solanox depending on configuration may exceed 100 mph).
Tuuci will only warranty products which are properly secured to an adequate base or anchoring system. Furthermore, Tuuci will not cover any damage to a shade or base device which occurs as a result of contact with the ground or any other foreign object including damage which occurs as a result of sudden and severe weather events or other extreme acts of nature. In general, Tuuci recommends that all collapsible shade products be securely closed when not in use.
Tuuci can recommend specific base weight and anchoring systems for specific parasol styles, shapes and sizes, however, Tuuci will only warrant the safe, sensible and reasonable operation of our shade structures within the recommended deployment guidelines. Please contact Tuuci directly if requesting shade structures and anchoring systems which can be warranted in sustained wind conditions which exceed 25 MPH.
FINISHES
If Tuuci applied powder coating or Aluma-Teak finish to frames, structures or shade anchors flakes, bubbles, peels, or loses color within five (5) years from the date of purchase, Tuuci will replace or repair any paint finish damage at its own discretion. This warranty does not cover any type of scratches or abrasions to finish caused from metal to metal contact (ex. From table tops or storage) or any resulting corrosion that results from scratches or abrasions.
Seaside and indoor pool use, salt and chlorides can accumulate on the powder coat and Aluma-Teak finishes, leading to finish failure outside warranty coverage. Failure to perform regular cleanings with fresh water may cause the finish to blister, oxidize and/or discolor, voiding this limited warranty.
SHADE ANCHORS
Warranty only covers manufacturing defects of structural integrity. It does not cover breakage, chipping, crumbling concrete or finish abrasions due to contact with other objects, improper use or issues caused by “onsite” transit or other wear and tear.
ELECTRICAL COMPONENTS
Optional LED lighting, heaters and automation electrical components are warranted for a period of one (1) year from the date of purchase against manufacturing defects in materials and workmanship to the original purchaser of the product. This warranty does not apply to damage resulting from accident, misuse, tampering, negligence or abuse. Tuuci will, at its option, repair or replace these products found defective.
PROCESS FOR WARRANTY CLAIMS TO STRUCTURE
If warrantable damage occurs to the hubs, mast or stainless-steel hardware, Tuuci will replace or repair any item listed in this category at its discretion. Superficial damage, including any type of scratches or abrasions caused from contact with the moving components of the frame itself or canopy during normal operation are not eligible for warranty coverage unless the damage compromises the structural integrity of the frame. For the warranty to apply, products must be properly cared for and maintained. Any product modification by customer or third party voids this warranty.
GENERAL LIMITATIONS
The limited warranties outlined above cover only manufacturer defects, not damage caused by the product striking the ground or other object. Normal wear and tear is not covered under this limited warranty. The redeemable value of all warranties provided herewith shall be prorated over the life of the specific limited warranty itself. In all cases, the warranty claimant shall be responsible for all shipping and/or freight charges incurred by claimant or Tuuci as a result of a warranty claim. Labor for installation of parts covered under Tuuci Warranty is not included.
All warranty claims must be submitted with an original proof of purchase dated from the dealer of origin, a description of damaged product, including how the damage occurred, along with photos of the damaged product. The foregoing warranties may not be assigned and are available only to the original purchaser of Tuuci products. Tuuci reserves at its sole discretion the right to repair, replace, or redesign any product that is returned as a result of a warranty claim.
ALWAYS BUY FROM AN AUTHORIZED TUUCI DEALER
Tuuci proudly sells its products through a carefully selected network of Authorized Dealers. If you purchase through one of our Authorized Dealer partners, you can be sure you are receiving the latest innovation and uncompromising quality you can expect from Tuuci. Beware of those who claim to be authorized dealers but are not in fact part of our Authorized Dealers network. Only purchases from a Tuuci Authorized Dealer will be supported by our warranty program.
