Contact Us

Please review your estimated SHIPPING and ARRIVAL Time "PRIOR TO CONTACTING US": CLICK HERE

Shipping and Arrival Link: https://www.patioshoppers.com/pages/shipping_arrival_info_here.html

You WILL be emailed a tracking number as soon as your item ships!

Order status is available on our website at https://www.patioshoppers.com/trackorder. All you will need is your order number and the email address you provided at the time the order was placed.

If tracking is not available the current status and next date we expect a status change is displayed based on the shipping lead time. The lead time is displayed on the order page for each product on our site and is the time it is expected to take for the warehouse to receive your order, package it, and process it prior to shipping.

IMPORTANT NOTE: EXAMPLE - Ships in 1-3 business days is the typical processing time "prior to shipping"... Then it ships! The shipping time varies depending on where the item is shipping from and where you are located at.

If you need to contact us about your tracking or order you can email us at customerservice@patioshoppers.com or call Monday through Friday 8AM to 5PM PST. (800) 940-6123

You will receive an email with tracking information "once the item has shipped".

IMPORTANT: Prior to contacting us, please check the red shipping details link on the product page you ordered from for estimated arrival date.

You will receive an email with tracking information once the item has shipped.

Order status
Order status is available on our website at https://www.patioshoppers.com/ordertrack.html. All you will need is your order number and the email address you provided at the time the order was placed. If tracking is not available the current status and next date we expect a status change is displayed based on the shipping lead time. The lead time is displayed on the order page for each product on our site and is the time it is expected to take for the warehouse to receive your order, package it, and process it for shipping.

Shipping Standard Business Days Only
Once you check the shipping details link on the product page it will let you know an approximate arrival date. Estimated shipping is counted using standard BUSINESS DAYS Monday through Friday. While our PatioShoppers staff work over time throughout weekends and nights during peak season we can only use business days due to UPS and our manufactures work schedules.

Multiple Item Shipments
If an order is for multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.

Expedited Shipments
Expedited shipments can be obtained by contacting us directly. Due to manufacturing lead times and shipping capabilities it is recommended that you contact us "prior to ordering" to ensure the item you want is delivered in a specified time you need. For more details or to inquire about expedited shipping please give us a call at 800-940-6123. We are always happy to help!

Returns & Cancellation Requests

All of our products are warranted to be free of manufacturing defects. If, for some reason, a challenge or defect has occurred with a product, the customer must contact us within 7 business days of product delivery - unless specified in RETURN AND WARRANTY POLICIES. PatioShoppers will arrange return shipping free of charge. We reserve the right to repair, replace or refund such merchandise at PatioShopper’ discretion. Our refund policy does not cover items damaged due to misuse, neglect, wind, weather conditions or other "Acts of God". It is the customer's responsibility to properly care for, maintain, store and safely use the products ordered. If any questions arise regarding proper use, please e-mail questions to customerservice@PatioShoppers.com. If during the inspection upon return the product is found to be damaged all shipping fees will be deducted from the refund amount to the customer.

We, at PatioShoppers.com, have fully researched the fastest way to get your product into your hands so that you can enjoy it sooner! Our orders are automatically placed with the manufacturers for a virtually seamless process. Any and all changes to the order MUST be requested within 24 hours to ensure that we can make the change, unless it is a “Quick Ship” item that was processed and shipped the same day. Should you still want to request a change to an order that has already shipped, it may be done using our PREFERENCE RETURNS guidelines. If your order is refused upon delivery, the fees will be deducted from the refund. We will work with you, so please keep us updated and apprised of any actions.

Cancellation requests must be submitted in writing via e-mail, and/or standard post - this is for your protection. All cancellation confirmations will be sent via the same form of communication as the customer-initiated cancellation request. If you do not receive a cancellation confirmation, please contact our Customer Service department immediately. The customer/purchaser is responsible for all incurred costs including shipping in both directions if this procedure has not been confirmed and completed in written format. Should an item be refused delivery without proper authorization, customer shall be responsible for incurred costs as well.

Note: If a custom or special order including special order fabric has been processed to a manufacturer AND the work has been performed, the custom/special order is considered non-cancelable.

For the return process see Return Authorization Process below.

If you have already contacted us and or submitted a ticket for returning a product you should receive your return label and instructions by email within 3 business days. If it has been more than 3 business days since you requested return assistance we apologize for the delay! The subject line of the email should read: Return Label Status Order XXXXXX (e.g. Return Label Status Order 123456). Customer service will receive that inquiry, research the status, and get back to you promptly. Please check your spam mail folder prior to contacting us if you have not yet received it.

Return Authorization

All items must have a valid Return Authorization number (RA#) prior to being returned to PatioShoppers.

To return your item please email us at customerservice@patioshoppers.com. Please include the order number in the subject line and give the reason you are returning it. All preference returns must be returned in unused condition without blemishes, scratches and or damage. Items that are damaged will be subject to restocking and or repair fees determined by inspection upon receipt.

The customer/purchaser must contact PatioShoppers in writing via e-mail or standard post in order to obtain an RA# prior to returning any product. Should any questions arise, it is the customer's responsibility to contact PatioShoppers for further clarifications. PatioShoppers is not liable to credit funds of any type or contact any customer regarding items that have been returned without prior written authorization and an approved Return Authorization number. Please see DAMAGED GOODS and PREFERENCE RETURNS sections below for more details.

Umbrella Info, Bases, Size & Measuring

To view all available specific items that meet your criteria be sure to use our filter system to make browsing easy. Example Below:

1st. Click on the main umbrella page link https://www.patioshoppers.com/catalog/Patio_Umbrellas-1-1.html

2nd. Click on the filter system on left side of page and select: Browse by "size" "color" "lift" ,etc. and that will show all available options to help your search!

If you purchased the item from us originally, simply send us an email with your order number, name and email address and we can help you out! :)

If you did not buy it from us, please read further:

Not all umbrella manufacturers make their products the same way and umbrella rib arms differ in size by each manufacturer. Meaning not all 9' umbrellas are equal... In fact it's quite the opposite. We have the largest selection of umbrella manufacturers on the web and all of their rib arms vary in length and size depending on the type of umbrella it is and who made it. For instance, if you get a fabric that is too short, the umbrella won't open all the way. If you get a fabric that is too long the pockets fall of the rib arm each time you close it and or the fabric sags between the rib arms. If you get a fabric with a smaller size pocket it may not fit on a larger diameter rib arm, etc. There are several other issues as well...but you get the point.

So after 20 years in the business, we have decided to only offer fabrics for the umbrellas and manufactures we display on our site.

The good news is... If you purchase an umbrella from us, more than likely we can always support you with new umbrella fabrics in the future :)

Fabric Swatch Requests:

Unfortunately, the manufacturers do not give us fabric swatches to offer our customers. However, many of our customers have been successful going to their local Joann's Fabric stores and matching up Sunbrella swatches. We highly recommend taking this step before ordering a particular fabric if you are at all questioning the correct color.

Our staff is very well trained and may be able to guide you in your decision, however all computer monitors show various color differences and may not be true to exact fabric.

If you are a commercial customer looking for a bulk order and need fabric swatches for the procurement process, please contact our commercial sales department and they may be able to help with your request.

UMBRELLA BASES

Sizing the Base (Stand)

It is critical that all outdoor umbrellas be properly weighted to prevent it from tipping over from its own top-end weight or taking flight in a breeze. The proper weight for your umbrella base or stand is determined by the size of your umbrella and whether it is being utilized through a table or freestanding. In general, a heavier wider stance base is ALWAYS better!

To choose the right umbrella stand, you need to consider a few things:

• What size shade do you need? The diameter of your umbrella shade is important in determining how much weight will be necessary to hold the umbrella.
• Is it positioned through a table, or is it free-standing? A table can add weight and stability to help hold down your umbrella. A freestanding unit requires a considerably heavier base.
• What size is the pole? Pole diameters are listed for all market umbrellas on individual product pages under “Specifications.” Although the most common size pole diameter is 1.5”, it can range anywhere from 1 1/8” to 3” depending on the type and size of the umbrella you order.

Base sleeve or Neck Tube diameters are listed on the individual base product pages under “Specifications.”

Be careful to order a base that is properly sized for your pole, as well as check the hole diameter in the patio table to make sure it will fit. As a last check, you should measure the height of any table leg supports to ensure that whatever base you purchase will fit.

The following chart is a general size configuration for choosing a stand for your backyard area, patio table or freestanding shade needs, however, depending on the particular application and wind constraints, you may need to go a little larger. As a rule of thumb, we always recommend the largest stand possible to help reduce the likely hood of damage due to wind or acts of nature related challenges.

Determining Size

Choosing the size needed is typically determined by the shade diameter of a particular unit. To choose the properly-sized unit, you must first determine the size of the table or area to be shaded. The general rule is to choose an umbrella five (5) feet larger than the area you want to shade. Here are some guidelines to sizing your shade area for tables:

• 6 foot shade diameter will cover up to a 30-inch bistro or café tables and usually only two (2) chairs.
• 7 foot shade diameter will cover up to a 36-inch bistro or café tables and typically two (2) to four (4) chairs.
• 9 foot shade diameter will cover up to 48-inch round or square dining tables with four (4) to six (6) chairs (sometimes more depending on tilt options and varying degrees of sun).
• 11 foot shade diameter will cover up to 60-inch round or square dining tables and 72-inch oval and rectangular tables typically with six (6) to eight (8) chairs.

How to Measure Patio Umbrellas: Patio Umbrella Size is determined in width “not” height. To find the correct measurements, measure the distance between the top of the rib arm and the bottom the rib arm. Then simply multiply that by two, which will give you the correct size.

IMPORTANT NOTE: There are hundreds of umbrella manufacturers all over the world. Most umbrella manufacturers build individual umbrellas to their own specifications, meaning that all umbrellas are not created equal and or built to the same length, diameter and thickness.

“Most Patio umbrellas will very in width up to several inches depending on each manufacturer”.

Example: : A true 9’ umbrella span would be 108 inches (12” x 9” = 109”). However, particular rib arms may be up to several inches longer or shorter, causing the overall umbrella span to be greater or smaller than 109”

Coupons & Discount Requests

We apologize for any inconvenience, sometimes our coupons can be a little persnickety if not typed in just right. :) In any case, you can simply place your order and send us an email with your order# and the coupon code and we will credit the amount of the coupon back to your card.

Either way we'll get you taken care of!

How do I get a coupon? Do you have any discounts?
If you are a new PatioShoppers customer, just go to our Home Page http://www.patioshoppers.com and enter your name and email and click GET COUPON. Our customer service representatives may also be able to provide an instant coupon while taking your order.

My Coupon did not get applied during checkout
If you entered a coupon code during checkout that did not get applied to your order, or forgot to enter your coupon code, simply email us at customerservice@patioshoppers.com with the Subject Refund Request.

Be sure to include your Order Number and the particular Coupon Code you used. If the coupon is valid for your purchase we will gladly have that amount credited back to your credit card or Paypal account. A customer service representative will reply to your email to let you know how we are taking care of this for you.

Parts Requests

We are usually able to access and order parts for many of the items featured in our store. We typically need specific information to determine if we can help. If you ordered the item from us, your original order number, full name, or email is of great assistance in answering your request faster. If you did not order from us, we must have the Brand, Model and Color of item the part is needed for. If that information is not available, you may send us a picture of the item as well as the part needed to determine if we can help you further.

Please submit an email to customerservice@patioshoppers.com with the Subject Parts Request.

We are also available by phone Monday through Friday from 8am to 4pm Pacific time.

Have a great day!

Customer Service Department

(951) 696-1700 Mon - Fri 8am -4:30pm PST

www.PatioShoppers.com

Freight Delivery

If you purchase a large or multiple item(s) that require freight shipping on pallets, etc. (Not UPS/Fed Ex standard ground). You will be able to track the status of your order using a tracking code that we will provide once it is available. We will email you the tracking code as soon as it ships and is submitted to us for forwarding.

As part of the freight service you will generally be contacted at the phone number you provided at the time of order placement to schedule delivery.

**IMPORTANT INFORMATION ABOUT DELIVERY BELOW**

With lift gate delivery service the carrier will usually take the item(s) off the truck to curbside. They do not typically take the item to your door and or to your back yard unless you contract with them which is specifically outside of our terms of services. You may need to arrange to have someone there to assist you in moving the package from the curb to the desired location of choice on your property. Regardless of the condition of any shipping carton(s), you as the receiving party are responsible to thoroughly inspect the condition of all items before the delivery driver leaves your location. It is essential that you indicate any damage to the packaging or items on the delivery documents and notify PatioShoppers.com immediately to allow for claim filing with the carrier. If this procedure is not followed you, as the receiving party, will be responsible for filing any claims for damage with the freight company.

Customer Service

Patioshoppers, Inc.

Direct (951) 696-1700

www.PatioShoppers.com

www.facebook.com/patioshoppers

Terms and Conditions

For a complete copy of our Terms and Conditions please click here: Terms and Conditions