20-Year Limited Warranty
Poly-Wood Inc. (hereinafter "Poly-Wood") warranties to the original purchaser ("Purchaser") that for a period of twenty (20) years of residential use and one (1) year for commercial use from the date of original purchase under normal use and service conditions POLYWOOD® brand high-density polyethylene (HDPE) products shall be free from material defects and shall not splinter crack chip peel rot or suffer structural damage from insect infestation. Further Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship.
Aluminum Frames:
- Welds and Joints are warranted to not break or crack for 5 years of residential use 1 year of commercial use
- Powder Coat Finish is warranted to not peel for 5 years of residential use 1 year of commercial use
Hardware:
- Hardware used in production or assembly of POLYWOOD products are warranted to not break for 5 years of residential use 1 year of commercial use
Woven Inserts:
- Woven inserts are warranted to not crack or rot for 5 years of residential use1 year of commercial use
Sling Fabric:
- Sling fabric is warranted from becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight mildew rot and abnormal atmospheric conditions for 3 years of residential use 1 year of commercial use. Abnormal or excessive discoloration and fading is covered. It does not cover discoloration from atmospheric pollution or other debris.
Cushions:
- Cushions are warranted to be free from workmanship or material defects for 30- days from purchase. This warranty does not apply to normal wear and tear effects on the cushions which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations negligence misuse or abuse improper assembly and acts of God
Umbrellas:
- Umbrellas are not covered under the POLYWOOD warranty
The following items are specifically excluded from the POLYWOOD limited warranty. Poly-Wood shall not be liable for any failure defect or damage resulting from or connected with the following:
- Fading color change or color match – POLYWOOD HDPE products are made with UV-stabilizers to minimize fading however upon exposure to the sun all colors will fade to some degree. To minimize possible fading keep product covered utilize cushions where applicable minimize direct sunlight by storing product when not in use or use a UV-protectant
- Rust or corrosion of stainless steel hardware – please see Cleaning/Maintenance information for details on how to maintain your hardware
- Assembly or handling of products after they leave our factory including any lack of performance or improper performance in any way by the dealer or assembler
- Abnormal use of the productsThe application of paint varnish or other coating or chemical not approved by Poly-Wood or the application of heat or radiation from an external source such as a barbecue grill another appliance fire or reflection from windows or doors
- Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
- Labor transportation or assembly costs
- Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available we retain the right to choose to provide replacement material of equal value or quality)
- Damage caused by among other things use of incompatible accessories intentional acts unreasonable use misuse physical abuse vandalism riot insurrection or civil disorder accidents or corrosive atmospheres (such as those contaminated by acid rain harmful chemicals or vapors) or any act of God (such as fire flooding hurricane earthquake tornado lightning ice etc.) environmental condition (such as air pollution mold mildew etc.) staining from foreign substances (such as dirt grease oil etc.) or normal weathering (defined as exposure to sunlight weather and atmosphere which may cause any colored surface to gradually fade darken chalk or accumulate dirt or stains)
- Assembly of hardware accessory items or defects caused by their assembly
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on the furniture which are received by regular use of the furniture.
For service under this warranty contact the POLYWOOD retailer from whom you purchased the product. When submitting a claim you will be required to submit the written description of the defect proof of purchase receipt including the date and may be asked for photographs of the product to submit to Poly-Wood. Warranty claims may be submitted by email to warranty@polywoodinc.com or by phone at (877) 976-4402. Once documentation has been received and evaluated Poly-Wood's sole responsibility shall be at its option to repair or replace defective component to repair or replace defective furniture or authorize repairs by a third party and the Purchaser will be notified of the solution. Should defective product no longer be available Poly-Wood may replace with similar product of our choosing. All returns require a Return Merchandise Authorization prior to being returned. Poly-Wood will provide a one-attempt call tag for those items it requires be returned under our warranty. Failure to return product via Poly-Wood's call tag will transfer responsibility to return product to purchaser at their own cost. If product is not returned within 30 days of Return Authorization Purchaser is responsible for all shipping charges that may apply. All returns must have the RMA # clearly visible on outside of shipping box. Failure to return requested defective product will result in forfeiture of any credit.
Under the POLYWOOD warranty replacement of defective product will require the purchaser to pay for the replacement. Once the defective product is returned to Poly-Wood and evaluation confirms it is defective credit will be issued to the purchaser. Should purchaser return defective product to Poly-Wood prior to shipment of replacement any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not be bound by any statement or representation as to the quality or performance of POLYWOOD products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLYWOOD BE LIABLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE AND POLY-WOOD'S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or consequential damages so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of America and Canada.
This warranty is effective for products purchased on or after 11/1/2013.
