RESIDENTIAL WARRANTY
WIND DAMAGE
Wind ratings do not form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings. Wind can be extremely variable, depending on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately regardless of size, weight or base weight, and should never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
10-YR WARRANTY
Frankford offers 9 oz. marine-grade solution dyed acrylic fabric from several mills, including Sunbrella®, Outdura, and Recasens®. All marine-grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase. All upholstery-grade fabrics we use carry a warranty of 5 years from the original date of purchase. The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
DISCLAIMER
When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty. To ensure our product’s longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the Dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10-year or 5-year warranty.
5-YEAR WARRANTY
Frankford warrants the crank and auto tilt mechanisms in the MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord. Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY, CATALINA, and, AVALON for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damages sustained to these umbrellas while in any degree of tilt.
3-YEAR FINISH WARRANTY
Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for
a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.
1-YEAR WARRANTY
Frankford warrants the frame structure of the LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA
for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. Frankford warrants all UMBRELLA BASES for a period of 1 year from the original date of purchase.
DISCLAIMER: This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.
3-YEAR PARTS REPLACEMENT PROGRAM
In the event of damage that is not warrantable occuring to an umbrella from the MONTEREY collection, Frankford offers a free fiberglass rib replacement program for 3 years from the original date of purchase. Shipping charges are not included in this program.
GALVANIZED PLATES BASE DISCLAIMER
Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which it is received.
RUST DISCLAIMER
Rust is a natural part of the aging process for all steel and iron-based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
SEASIDE AND INDOOR/OUTDOOR POOL USE
Seaside and indoor/outdoor pool use, salt, and chlorides can accumulate on the powder coat finishes and on raw material finishes such as Matte Silver (MS Umbrella specific) and Polished Silver Anodized (SR), leading to premature finish failure. Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty. Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize or corrode. Such failure will void all warranties.
GENERAL DISCLAIMER
Frankford Umbrellas warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties.
If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
COMMERCIAL WARRANTY
WIND DAMAGE
Wind ratings do not form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and tested at their optimal positions. Umbrellas with any degree of tilt added should not follow any wind ratings. Wind can be extremely variable, depending on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately regardless of size, weight, or base weight and should never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
7-YEAR WARRANTY
Frankford offers 9 oz. marine-grade solution dyed acrylic fabric from several mills, including Sunbrella®, Outdura, and Recasens®. All marine-grade acrylic fabrics we use carry a warranty of 7 years from the original date of purchase. All upholstery-grade fabrics we use carry a warranty of 5 years from the original date of purchase.The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
DISCLAIMER
When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
To ensure our products' longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in
premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty. The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 7-year or 5-year warranty.
3-YEAR WARRANTY
Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH and MONTEREY for a period of 3 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damage sustained to these umbrellas while in any degree of tilt.
3-YEAR FINISH WARRANTY
Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA, and LAUREL for
a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.
2-YEAR FRAME WARRANTY
Frankford warrants the crank and auto tilt mechanism in the MONTEREY and CATALINA for a period of 2 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord.
1-YEAR WARRANTY
Frankford warrants the frame structure of the LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA
for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. Frankford warrants all UMBRELLA BASES for a period of 1 year from the original date of purchase.
DISCLAIMER
This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.
GALVANIZED PLATES BASE DISCLAIMER
Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which it is received.
RUST DISCLAIMER
Rust is a natural part of the aging process for all steel and iron-based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.
SEASIDE AND INDOOR/OUTDOOR POOL USE
Seaside and indoor/outdoor pool use, salt, and chlorides can accumulate on the powder coat finishes and on raw material finishes such as Matte Silver (MS Umbrella specific) and Polished Silver Anodized (SR), leading to premature finish failure. Failure or neglect to make needed cleanings on powder coat finishes may cause paint to blister, flake, or bubble, and such failure will void the limited warranty. Failure to maintain umbrella and base finishes may cause aluminum and metals to pit, oxidize or corrode. Such failure will void all warranties.
GENERAL DISCLAIMER
Frankford Umbrellas warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature. Frankford Umbrellas warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties. If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
WIND RATINGS
Wind ratings DO NOT form part of, nor fall under, any Frankford Umbrellas warranties. Wind ratings are intended as a guide to the relative strength of the umbrellas only and are tested at their optimal positions. Umbrellas with any degree of tilt should not follow the below wind ratings. Wind can be extremely variable, as it depends on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately, regardless of size, weight or base weight, and never be left unattended in the open position. This will reduce the risk of damage to your umbrella, furniture, and property.
Frankford can recommend specific bases and anchoring systems for specific umbrella types. However, these are only recommended weights, as different environments may require different base options. Umbrellas must be secured to an umbrella base.
Please contact us for assistance in choosing the proper umbrella base or anchoring system. In the event Frankford shade products are left open and/or unattended in harsh weather conditions, our customer service department is here to help you and promptly assist with parts for repairs. Our shade products offer modular, self-repairable components, which allow customers to service the umbrellas to keep them in perfect working condition.
