Vertical Garden Solutions, LLC Warranty

Bright Green (here-in after called BG) warrants to the original homeowner/consumer that its Vertical Planter products will be free from manufacturing defects, subject to certain limitations and conditions as described further herein, in materials that result in blistering, warping, corroding, rotting, flaking, peeling, or abnormal discoloration of surfaces, for a period of 15 years from date of original purchase. This warranty only applies to HDPE products supplied by BG, and does not extend to any accessories supplied by BG made from other materials, including but not limited to, metal or aluminum.

 

BG shall not be liable for any consequential damages of any kind, including but not limited to, labor costs for installing or removing product, loss of time, inconvenience, incidental or special damages of any kind, whether or not such loss was caused by negligence, breach of contract or warranty on the part of BG or its employees, or agents.

 

Limitations
This warranty does not provide protection against any failure, defect or damage caused by situations and events beyond normal usage or exposure conditions, including but not limited to:

The vertical planter is not warranted against discoloration or other damage caused by air pollution, mildew, exposure to harmful chemicals or normal weathering from the elements.

 

Normal weathering is defined as exposure to sunlight and extremes of weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the vertical planter, the cleanliness of the air in the area, and many other influences over
which BG has no control. BG shall have sole discretion to determine, based on reasonable criteria, whether the Vertical Planter is suffering from normal weathering. If the planter weathers to a degree determined by BG to be beyond normal, BG will either repair or provide replacement material, at its option, for the defective planter. BG also reserves the right to refund the amount paid by the original owner for the

 

Vertical Planter material and accessories (but not including the cost of its initial installation), in lieu of all other claims.

 

This warranty does not apply to a vertical planter which has been painted, varnished or coated in any way over the manufacturer’s original finish. BG reserves the right to discontinue or modify any of its products, including the color, without notice to the homeowner/consumer, nor shall BG be liable in the event the replacement material may vary in color or gloss in comparison to the original product as a result of normal weathering. If BG replaces any material under this warranty, it may substitute products designated by BG to be of comparable quality or value in the event the product initially installed has been discontinued or modified.

 

Transferable Limited Warranty
This warranty is transferable by the original owner to any subsequent owner of the property on which the Vertical Planter is installed, provided BG received a written request of transfer, proof of the original purchase, and $10 per Vertical Planter transfer fee payable to BG within thirty (30) days from the date of the real estate title transfer. Failure to request to transfer the warranty to the new owner and pay the specified transfer fee within the specified time will relieve BG of any further obligation under this warranty.

 

 

 

Vertical Garden Solutions offers a 30-day return policy on most items purchased through our website or retail store, with the following exceptions:

Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 10-20%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period (one year). If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur.

 

All custom design items are NON refundable.
 
Some items are too large to ship via UPS or USPS and must be shipped on a truck. Please be aware that VGS will not refund shipping charges on items that are returned, and it is the customer’s responsibility to pay to have the items returned back to us or the manufacturer. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.

Unopened Items: If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.

 

Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all packaging materials, printed materials, warranty cards, etc. and be in resalable condition. Non-defective items that have been opened and used may be subject to shipping, handling and restocking fees, depending on its condition.

 

Defective Items: During the 30-day return period, any defective items will be handled by Vertical Garden Solutions, Inc. After the 30-day return period, refer to the manufacturer's warranty. In an effort to provide its customers with the highest degree of customer service, VGS may, at its discretion, honor the manufacturers warranty after the 30-day return period, however, you may be responsible for shipping and handling fees. If an item is returned to VGS as defective, and it is determined that there was nothing wrong with the product, then you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.

 

Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

 

Return Procedure: Call Customer Service at 888-335-0311 to receive an RMA# (Return Authorization Number). Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The RMA# Issued to you will be good for up to 21 days, but the items must still be sent back to us within the 30-day return period.

 

International Customers: All shipping charges, customs, duties and taxes are the responsibility of the customer whether or not the item is warrantable. These fees will also apply to any shipment of a replacement or repaired item sent back to you. These are not fees that VGS neither impose nor are they fees we can absorb due to our low pricing; please consider this when placing your order.