Every Sun Setter Awning, as well as every Sun Setter Accessory, comes with a 5-year Limited Warranty against defects in materials and workmanship. This warranty applies to the original purchaser of the product and may not be assigned or transfered to subsequent owners. Warranty applies to products purchased and installed within the United States.
In order to have a valid Warranty claim, purchaser much have followed all written instructions provided with the product, including any annual maintenance, cleaning, and storage during harsh weather conditions as stated in product instructions. Damages from improper use, maintenance, and storage are not covered. Repair or replacement will be handled at the sole discretion of the manufacturer.
It may be requested that the purchaser provide photographs of damage related to warranty claims. Additionally, authorization must be obtained from the manufacturer prior to any return or repair.
What is Covered -
Structural Supports - The arms, rafters, and all other attached supports are warranted not to fail for 5 years after the date of original purchase, provided that the components are not subjected to excessive winds or water pooling on the fabric.
Front Roller Bar - The front roller bar is warranted against any and all damage including cracking and permanent bowing that would affect the performance of the awning provided that the awning is not subjected to excessive winds or water pooling on the fabric.
Fabric is warranted for 5 years against:
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Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions included in the owners manual.
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Mildew on the fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Instructions for proper cleaning are provided in the owner's manual.
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Excessive cracking or peeling under normal conditions if maintained, operated, used and stored in accordance with the instructions included in the owner's manual, and provided that the awning is not subjected to excessive winds or water pooling on the fabric.
Drive Unit - The drive unit is warranted for 5 years not to fail if maintained, operated, used and stored in accordance with the instructions included in the owner's manual.
Awning Accessories - Accessories attached to the awning are warranted for 5 years not to fail if maintained, operated, used, and stored in accordance with the instructions included in the owner's manual.
