Canada Shipping Details

A $25 Handling charge per item will be assessed to all International orders. PatioShoppers.com utilizes a variety of different carriers based on package size, weight, and destination. The shipping charges incurred on your order do not include custom fees or import duties, which may be incurred when your package reaches your country. PatioShoppers.com has no control over these charges and cannot estimate the amount. We recommend you contact your customs office for specific information.

All customs and/or duty charges are the responsibility of the recipient.

It is the customer’s responsibility to handle any additional customs paperwork that would be necessary in the delivery of merchandise.

When receiving goods from PatioShoppers.com, you are considered the importer and must comply with all laws and regulations applicable with your country. All shipments are subject to opening and inspection by customs authorities.

Limitations

For products shipped internationally, please note that some manufacturer’s warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). When ordering from PatioShoppers.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are responsible for assuring that the product can be lawfully imported to the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.

Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. All and any custom fees are the responsibility of the recipient upon receipt of your merchandise.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. . If you have questions regarding customs procedures, assistance can be found at 1-800-461-9999 or on the web at www.cbsa-asfc.gc.ca.

Payment of Custom Fees

All and any custom fees are the responsibility of the recipient and due upon receipt of your merchandise. The Shipping carrier will notify you by phone prior to receiving your order to make arrangements to collect any and all Custom fees incurred. Fees are payable by check, money order or credit card. Arrangement for payment of custom fees are made with the shipping carrier. PatioShoppers.com has no control or involvement in custom fees.

Refused or Undeliverable Shipments

Refused deliveries are subject to a 25% restocking fee as well as shipping charges in both directions. If the recipient is not present to receive shipment, or the item is refused at time of delivery the customer is responsible for all shipping charge incurred to ship the merchandise back. If any article can not be delivered due to the customer’s negligence in providing a correct address and contact information, they will be responsible for the additional shipping charge to ship the item back to the Manufacturer.

Please contact us by email at customerservice@patioshoppers.com or by phone 1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.