AEI Warranty

 

Patio Comfort heaters are warranted against any defects in parts for a period of 1 year from the date of purchase with original purchase receipt. We will warranty against structural defects all external stainless steel components (posts, bases, & decorative covers) for 5 Years from date of purchase. 

 

This ONE YEAR Consumer warranty is only applicable for consumer or residential applications. We offer a 120 day warranty protection for heaters that are used in a commercial or rental application. Commercial warranty does NOT cover emitters, ignition, or burners) or component failure caused by abuse, transportation, or misuse. 

 

This warranty is valid from the original date of purchase and is transferable. Please keep your original sales receipt or invoice. Proof of purchase is required to obtain warranty replacement. Patio Comfort retail dealers or distributors do NOT have the authority to modify, alter, or in any way change the product or the terms and conditions of this warranty. 

 

We will NOT cover the following: 

 

Freight charges to our facility in Irvine, California (We will pay all return freight costs)
Assembly or installation costs
Improper assembly or improper hook-up
Damage or repairs that result from spiders or other insect nesting
Damage due to weather conditions or lack of proper maintenance and cleaning
Normal maintenance or burner adjustments
Cleaning or period general maintenance
Shipping or freight damage
Service provided by an unauthorized agency or service person
Overtime, weekends, and holidays
Service visits to correct improper assembly or installation.
Damages caused by abuse, accident, acts of nature, vandalism, transportation, or alteration
We will not repair rented heaters that have been repurchased for residential use
We will not cover normal wear and tear such as discoloration to the finish, scratches, chips, abrasion, or fading from exposure to sunlight or other atmospheric conditions. 

 

 

CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR EXPENSES INCLUDING DAMAGES TO PROPERTY. SOME STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WE WILL NOT BE RESPONSIBLE FOR ANY COSTS RELATING TO LOST REVENUE, BUSINESS INTERRUPTION, OR ANY LEGAL THEORY UPON WHICH ANY CLAIM MAY BE BASED.

 

PURCHASER ASSUMES ALL RISK IN THE ASSEMBLY AND OPERATION OF THIS APPLAINCE. FAILURE TO FOLLOW THIS MANUAL’S WARNINGS AND INSTRUCTIONS CAN RESULT IN SEVERE PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE 

 

This warranty is for all Patio Comfort heaters purchased and used in the 50 US states, The District of Columbia and Canada. This warranty applies even if you should move during the warranty period. Should you sell the product during the warranty period the warranty protects the new owner as well. This warranty provides you with specific legal rights. You may also have other rights that vary from state to state. 

 

 

For most product or assembly related problems your selling dealer can provide you with help. The product has been designed to be as trouble-free and maintenance free as possible and requires minimal assembly. Should you have a problem with missing parts please contact your selling dealer or contact us directly at 949-474- 3070. We exercise extreme care in the assembly and manufacturing process but we know errors can be made and we want to take care of them as quickly and painlessly as possible. 

 

Since product improvement is an ongoing process we reserve the right to change this products materials, specifications, or design without notice. We know that you and your family will enjoy your Patio Comfort heating product for many years to come and that it will be a welcome addition and important ingredient to your outdoor entertainment and activities.